Last updated: 22/12/2025
LIMS.science Ltd (“LIMS.science”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of individuals who interact with our website, software, and services. This Privacy Policy explains how we collect, use, store, share, and protect personal data, and outlines the rights available to individuals under the General Data Protection Regulation (GDPR) and applicable data protection laws.
This policy applies to personal data processed through our website (lims.science), our laboratory information management system (LIMS) software, and related communications, sales, and support activities.
1. Purpose and Scope of This Policy
The purpose of this Privacy Policy is to provide clear and transparent information about how personal data is processed by LIMS.science in the course of delivering software-as-a-service (SaaS) solutions to laboratories and related organisations.
This policy applies to:
- Visitors to our website
- Prospective customers requesting information or demonstrations
- Customers and authorised users of our LIMS software
- Business contacts, partners, and suppliers
- Individuals communicating with us via email, phone, or support channels
This policy does not cover how our customers process personal data within their own laboratory workflows using our software. In those cases, the customer acts as the Data Controller, and LIMS.science acts as a Data Processor under contractual agreement.
2. Who We Are (Data Controller Information)
For the purposes of GDPR, LIMS.science Ltd is the Data Controller for personal data processed under this Privacy Policy.
LIMS.science Ltd
167-169 Great Portland Street
5th Floor
W1W 5PF
London
United Kingdom
Email:
Phone: +44 204 577 2760
Website: https://lims.science
3. Categories of Personal Data We Process
We collect and process personal data that is necessary to operate our website, provide our software services, communicate with customers, and comply with legal obligations. The categories of personal data we process depend on how you interact with us.
3.1 Identification and Contact Data
This includes information such as names, business email addresses, phone numbers, job titles, and company or organisation details. This data is typically collected when you contact us, request a demo, register for an account, or engage with our sales or support teams.
3.2 Account and User Data
For users of our LIMS software, we process account-related data such as usernames, user roles, access permissions, and audit-related identifiers necessary for system operation, security, and traceability.
3.3 Communication Data
We process records of communications with us, including emails, support tickets, chat messages, call notes, and other correspondence. This allows us to respond to enquiries, provide support, maintain service quality, and document contractual interactions.
3.4 Technical and Usage Data
When you visit our website or use our platform, we automatically collect certain technical information such as IP addresses, browser type, device information, operating system, log data, timestamps, and usage patterns. This data helps us maintain security, monitor performance, and improve our services.
3.5 Marketing and Preference Data
Where permitted, we process information relating to your marketing preferences, newsletter subscriptions, event registrations, and interactions with marketing communications.
4. How Personal Data Is Collected
Personal data is collected through a combination of direct interactions and automated processes.
You may provide personal data directly when you complete website forms, request a demo, create an account, communicate with our team, or enter into a contractual relationship with us.
In addition, certain technical and usage data is collected automatically through cookies, server logs, analytics tools, and similar technologies when you interact with our website or platform.
5. Purposes of Processing
We process personal data only for specified, explicit, and legitimate purposes.
5.1 Provision of Services
Personal data is processed to deliver our LIMS software, manage user accounts, authenticate access, provide technical support, and ensure the availability, reliability, and integrity of our systems.
5.2 Business Operations and Customer Management
We use personal data to manage customer relationships, handle enquiries, negotiate and perform contracts, process billing and payments, and maintain internal records related to our business operations.
5.3 Product Development and Improvement
Usage and technical data is analysed to understand how our platform is used, identify performance issues, improve functionality, enhance security, and develop new features.
5.4 Marketing and Communications
Where permitted by law, we process personal data to send information about our services, updates, events, and other relevant communications. Individuals may opt out of marketing communications at any time.
5.5 Legal, Regulatory, and Security Purposes
Personal data may be processed to comply with legal obligations, respond to lawful requests, prevent fraud or misuse, enforce agreements, and protect the rights, property, and safety of LIMS.science and its users.
6. Lawful Bases for Processing
We process personal data in accordance with GDPR and rely on one or more of the following lawful bases:
- Performance of a contract, where processing is necessary to provide our services or fulfil contractual obligations
- Consent, where you have given clear permission for specific processing activities
- Legitimate interests, where processing is necessary for our business interests and does not override your rights
- Legal obligation, where processing is required to comply with applicable laws
Where consent is relied upon, it may be withdrawn at any time.
7. Data Sharing and Third Parties
We do not sell personal data.
Personal data may be shared with carefully selected third-party service providers who assist us in operating our business and delivering our services. These may include hosting providers, infrastructure services, payment processors, analytics providers, email and communication platforms, and professional advisers.
All third parties are required to process personal data only on our instructions and are bound by contractual confidentiality and data protection obligations.
Personal data may also be disclosed where required by law or where necessary to protect our legal rights or the security of our systems.
8. International Data Transfers
Some of our service providers may be located outside the United Kingdom or European Economic Area. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, recognised adequacy mechanisms, and technical security measures.
9. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.
Account and customer data is generally retained for the duration of the contractual relationship and a limited period thereafter. Marketing data is retained until consent is withdrawn or the data is no longer required. Financial and legal records are retained in accordance with statutory requirements.
Data may be anonymised or securely deleted when no longer needed.
10. Data Subject Rights
Under GDPR, individuals have the right to access their personal data, request correction or deletion, restrict or object to processing, and receive their data in a portable format where applicable.
Requests to exercise these rights may be submitted using the contact details provided in this policy. We may need to verify identity before responding to requests.
Individuals also have the right to lodge a complaint with a supervisory authority, including the UK Information Commissioner’s Office.
11. Cookies and Similar Technologies
Our website uses cookies and similar technologies to ensure proper functionality, analyse performance, and improve user experience.
Cookies may be strictly necessary, functional, analytical, or marketing-related. Non-essential cookies are used only where consent has been provided. Cookie preferences can be managed through browser settings or our website’s consent tools.
12. Security of Personal Data
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include access controls, encryption where appropriate, secure hosting environments, and internal security policies.
While we take security seriously, no system can be guaranteed to be completely secure.
13. Children’s Privacy
Our services are intended for professional and organisational use and are not directed at children. We do not knowingly collect personal data from individuals under the age of 16.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. The latest version will always be published on our website, and material changes will be communicated where required.
15. Contact Us
Questions, concerns, or requests regarding this Privacy Policy or the processing of personal data should be directed to:
LIMS.science Ltd
Email:
Phone: +44 204 577 2760
167-169 Great Portland Street
5th Floor
W1W 5PF
London
United Kingdom